Effective Date: January 15, 2026

At BigiGadget, we want you satisfied with your laptop purchase. This policy details returns, refunds, exchanges for orders placed on bigigadget.com. Applies to Nigeria deliveries only.

Contact support@bigigadget.com or call [Insert Phone] for issues. Provide order number, photos.

 

Return Eligibility

  • Timeframe: 7 calendar days from delivery date.

  • Condition: Unopened, unused, original packaging, accessories, manuals intact. Laptops powered on only for defect checks.

  • Eligible Items: New laptops, accessories (if sealed).

  • Non-Returnable:

    • Opened/custom software.

    • Clearance/sale items (final).

    • Personalized engravings.

    • Used/refurbished with wear disclosed.

    • Hygiene items (e.g., webcams with seals broken).

 

Defective or Wrong Items

  • Timeframe: Report within 48 hours of delivery with photos/video.

  • Eligible: Damaged, DOA (dead on arrival), wrong model/color sent.

  • Process: We arrange free pickup (Lagos) or prepaid label. Repair/replace/refund at our choice.

 

How to Return

  1. Email support@bigigadget.com with order #, reason, photos.

  2. Get approval and return label/instructions within 24 hours.

  3. Pack securely (original box preferred).

  4. Ship to: [Insert Return Address, Lagos].

  5. Track shipment.

Customer pays return shipping unless defect/wrong item.

Refunds

  • Processing: Starts after inspection (3-5 days receipt).

  • Time: 5-10 business days to original payment method.

  • Amount:

    Scenario Refund Includes
    Change of Mind Product price only (shipping deducted)
    Defect/Wrong Item Full (product + original shipping)
    Cancelled Order (pre-ship) Full
     
     

  • No cash refunds. Bank refunds for transfers.

Original shipping non-refundable except defects.

Exchanges

  • Same policy as returns.

  • Exchange for same/in-stock item if available.

  • New shipping fee applies.

 

Cancellations

  • Pre-shipment: Email request. Full refund if not processed.

  • Post-shipment: Handle as return.

 

Warranty Claims

  • Manufacturer warranties (typically 1 year).

  • Contact us first; we coordinate repairs/replacements.

  • Does not cover misuse, accidents, liquids, unauthorized repairs.

 

Exclusions and Limits

  • Force majeure delays no refunds.

  • International orders: Duties non-refundable.

  • Bulk/business: Case-by-case.

  • Abuse/fraud voids rights.

 

Changes

Updated here. Orders follow policy at purchase.

Contact Us

Support Team
BigiGadget
Email: support@bigigadget.com
Phone: +234 813 224 9880 (Mon-Fri 9AM-6PM WAT)
Address: New Barnes Complex, Abuja

We aim for fair, fast resolutions.