Effective Date: January 15, 2026

At BigiGadget, we respect your privacy and commit to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard data when you visit our website (bigigadget.com or any related sites), make purchases, or interact with our services. By using BigiGadget, you agree to these practices.

We update this policy as needed to reflect changes in our operations or laws. Check the effective date above. Continued use after changes means you accept them. Contact us at privacy@bigigadget.com with questions.

1. Information We Collect

We collect data to provide laptops, process orders, improve service, and communicate effectively. We gather:

Personal Information You Provide

  • Account and Profile Data: Name, email, phone number, shipping/billing address when you create an account, register, or update your profile.

  • Order and Payment Data: Items ordered, quantities, delivery details, payment method (e.g., card number, expiry, CVV via secure processors), invoice info.

  • Communication Data: Messages, support tickets, feedback, survey responses via email, chat, or forms.

  • Marketing Preferences: Opt-in for newsletters, promotions.

 

Information Collected Automatically

  • Device and Usage Data: IP address, browser type, device ID, OS, screen resolution, pages visited, time spent, referral sources via cookies, pixels, and analytics tools (e.g., Google Analytics).

  • Location Data: Approximate location from IP (not precise GPS unless you enable it).

  • Shopping Behavior: Searches, viewed products, cart additions, wishlists.

 

Information from Third Parties

  • Fraud checks from payment gateways or services like Paystack.

  • Shipping updates from couriers.

  • Social media data if you log in via Google/Facebook.

We do not collect sensitive data like race, religion, health, or biometrics unless required by law (e.g., for delivery verification).

2. How We Use Your Information

We use data only for legitimate business purposes:

  • Process and fulfill orders, including payment, shipping, returns.

  • Verify identity, prevent fraud, comply with anti-money laundering rules.

  • Send order confirmations, updates, delivery notifications.

  • Provide customer support and resolve issues.

  • Improve site, products, recommendations based on your history.

  • Send promotional emails (only if opted in; unsubscribe anytime).

  • Analyze trends to stock better laptops and serve customers.

  • Legal compliance: taxes, disputes, court orders.

  • Aggregate anonymized data for reports (no personal identifiers).

 

3. How We Share Your Information

We do not sell your data. We share only when necessary:

  • Service Providers: Payment processors (e.g., Paystack, Flutterwave), shipping (e.g., DHL, local couriers), email tools (e.g., Mailchimp), hosting (e.g., AWS), analytics.

  • Business Transfers: In mergers, acquisitions, or asset sales, data transfers with notice.

  • Legal Requirements: To authorities for subpoenas, laws, fraud prevention.

  • With Consent: For promotions or third-party offers you approve.

All partners must protect data under contracts matching our standards.

4. Data Security

We use industry-standard measures:

  • SSL encryption for site and payments.

  • Firewalls, access controls, regular audits.

  • Employee training on data handling.

  • Secure servers in compliant locations.

No system is 100% secure. We notify affected users and authorities of breaches per Nigerian Data Protection Regulation (NDPR).

5. Data Retention

We keep data as long as needed:

  • Orders: 7 years for accounting/tax laws.

  • Accounts: Until deletion or inactivity (notify after 2 years).

  • Support: 3 years.

  • Analytics: Anonymized indefinitely.

Delete requests honored unless legally required.

6. Your Rights and Choices

Under NDPR and global standards, you can:

  • Access, correct, update your data (log in or email privacy@bigigadget.com).

  • Delete account/data (may affect orders).

  • Opt out of marketing (unsubscribe links).

  • Object to processing (e.g., analytics).

  • Port data (in structured format).

  • Withdraw consent (impacts future use).

Requests processed within 30 days, free unless excessive. Verify identity first.

Browser settings block cookies. Do Not Track signals honored where possible.

7. Cookies and Tracking

We use:

  • Essential Cookies: For cart, login, security.

  • Performance Cookies: Site speed, usage (Google Analytics).

  • Marketing Cookies: Retargeting ads.

Manage via browser or our cookie banner. Third-party links (e.g., payment sites) have their own policies.

8. Children’s Privacy

Our site is for ages 18+. We do not knowingly collect data from children under 18. Parents: contact us to remove.

9. International Data Transfers

Data processed in Nigeria and may go to providers in EU/US (e.g., AWS). We ensure safeguards like Standard Contractual Clauses.

10. Third-Party Links

Links to partners (e.g., warranties) are not controlled by us. Review their policies.

11. Changes to This Policy

We post updates here. Major changes emailed to registered users.

Contact Us

Privacy Officer
BigiGadget
Email: privacy@bigigadget.com
Phone: +234 813 224 9880
Address: New Barnes Complex, Abuja